About Rep
Rep is your in-store concierge powered by two AIs (including GPT-4). One AI's job is to convert more browsers into buyers. The second AI, powered by ChatGPT, offers a more personalized and on-brand shopping experience.
What Rep does for you:
- Approaches disengaged site visitors and turns them into buyers
- AI-powered product finder (works faster than a quiz)
- Upsell through recommendations and special offers
- Collect emails and SMS for your newsletter or list
- Provides post-purchase support and order management — all in chat
Current results as of November 2023:
- Average conversions uplift: 15%
- Average overall sales: 7-10%
- Cuts support tickets in half and up to 94%
Our conversion rate increased exponentially — by up to 315%. Rep was able to answer any product-related questions and recommend products that are best suited for the customer.
Rep and Farm2Me
Use code FARM2ME20 to get 20% for 6 months when you subscribe to Rep AI.
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Use cases
- Detect Disengaged Shoppers
Our Behavioral AI automatically detects when customers are about to abandon your website and jumps in to offer real-time assistance. 1. Identify drop-offs seconds before they happen and act on them 2. Detect customer hesitations and “Dead-ends” 3. Understand customer behavior patterns
- Conversational AI Assistance
Understanding the context of where the customers are in the sales funnel, our AI offers every shopper personalized help. Powered by ChatGPT. 1. Answers all product-related questions 2. Recommends and suggests products for upsells 3. Can handle Where's My Order requests and more
- Conversational Search & Discovery
Finding and discovering new products and collections is critical to maximizing sales. With Conversational Product Finder, you never have to worry about customers getting lost again. 1. Help customers find the right product for them 2. Helps with discovery, too, exposing shoppers to new collections. 3. Uses natural language
- Staff Your eCommerce Store 24/7
Our AI-powered Concierge works around the clock to create an in-store experience online – answer questions, deliver resources, and drive sales 24/7. 1. Deliver support at the exact moment a customer needs it 2. Easily hand off to a live human agent when necessary 3. Share valuable resources and information about orders, returns, and shipping 4. Address negative customer experiences ASAP 5. Access real customer feedback about your shop and products